ASSIGNMENT:

Select one (1) of the sections below, and build a training lesson around this topic (apx. 15-20 slides).  DO NOT just define these topics in essay form; I am expecting you to write this in a way that a training lesson would be written.  Be creative! Use pictures and be interesting.  Remember:  This is a session that will be used as a guide for new employees; it should be informative, provide direction, and explain the rationale behind the directives given.  Provide examples, and keep the tone professional in nature (no slang — this is a document produced by an employer 

Reservations Process and Etiquette

Front Office Procedures- Check In 

Front Office Procedures- Check out

Front Office Procedures- Handling a complaint

Preparing the Night Audit

Safety Plan (Pick a topic area here, such as procedures for Fire/Natural Disaster…etc

Security Plan- Interdepartmental training on how to be part of the security team 

Housekeeping procedures-such as cleaning a guest room

Housekeeping safe practices-OSHA and injury prevention

Housekeeping procedures- Chemical Storage and requirements

Housekeeping professionalism and working environment

Reporting a work order with Engineering and follow up 

Overall Performance Expectations/Standards of quality service 



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