Chamberlain College of Nursing NR447: RN Collaborative Healthcare
Week 6: Workplace Civility Index Assessment
Complete the Clark Workplace Civility Index Assessment prior to posting to the discussion by
- finding a quiet place void of distractions;
- dedicating sufficient time to the task;
- carefully consider the behaviors listed below; and
- responding truthfully and candidly regarding each behavior.
After completing the Civility Index Assessment, total each column, add the numbers, determine your civility score, note what it means, and then respond to the discussion.
| Ask yourself, how often do my coworkers and myself | Never
1 |
Rarely
2 |
Sometime
3 |
Usually
4 |
Always
5 |
| Assume goodwill and think the best of others | x | ||||
| Include and welcome new and current colleagues | x | ||||
| Communicate respectfully (by e-mail, telephone, face-to-face) and really listen | x | ||||
| Avoid gossip and spreading rumors | x | ||||
| Keep confidences and respect others’ privacy | x | ||||
| Encourage, support, and mentor others | x | ||||
| Avoid abusing my position or authority | x | ||||
| Use respectful language (avoid racial, ethnic, sexual, gender, religiously biased terms) | x | ||||
| Attend meetings, arrive on time, participate, volunteer, and do my share | x | ||||
| Avoid distracting others (misusing media, side conversations) during meetings | x | ||||
| Avoid taking credit for another individual’s or team’s contributions | x | ||||
| Acknowledge others and praise their work or contributions | x | ||||
| Take personal responsibility and stand accountable for my actions | x | ||||
| Speak directly to the person with whom I have an issue | x | ||||
| Share pertinent or important information with others | x | ||||
| Uphold the vision, mission, and values of my organization | x | ||||
| Seek and encourage constructive feedback from others | x | ||||
| Demonstrate approachability, flexibility, and openness to other points of view | x | ||||
| Bring my A game and a strong work ethic to my workplace | x | ||||
| Apologize and mean it when the situation calls for it | x | ||||
| Total for each column | 3 | 24 | 65 | ||
| Grand total | 92- very civil | ||||
Scoring the Civility Index
Add up the number of 1–5 responses to determine your civility score.
- 90–100—Very civil
- 80–89—Moderately civil
- 70–79—Mildly civil
- 60–69—Barely civil
- 50–59—Uncivil
- Less than 50—Very uncivil
Clark, C.M. (2013). Creating and sustaining civility in nursing education. Indianapolis, N: Sigma Theta Tau International Publishing.
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